Booking terms & Conditions
Following the recent government guidelines, we have updated our bookings policy. Please read carefully before making a reservation.
Due to government guidelines, the current maximum auto-bookable table size is 6.
Groups of 6+ who are within the same household or social bubble are able to make an enquiry using our online form.
Social distancing remains in effect. All guests must be seated at a table and must not mix with other groups.
Do I have to reserve a table?
Due to government guidelines, spaces are limited, and all parties must be seated. Therefore, to manage capacities, we strongly advise booking a table to secure your space.
Do you have any age restrictions?
We allow persons under the age of 18 to dine with us (with adult supervision) in the venue until 6 pm. For busy game days, we reserve the right to refuse guests under the age of 18 entry. For the sale of alcohol, we run a Challenge 25 policy. If you are lucky enough to look under 25, you may be asked to provide proof of age. We accept Photo driving license or Passport (no photocopies) as valid forms of ID.
CANCELLATION & CHANGES POLICY
How do I make changes to my booking?
Please let us know by phone or reply to your booking confirmation email at least 48 hours in advance of any changes to the final number of guests or dietary requirements.
How do I Cancel?
Please let us know by phone or reply to your booking confirmation email at least 48 hours in advance
What if we are running late?
We understand that plans so always go swimmingly. There is no need to get in contact, we will always be happy to hold your table for up to 20 minutes from your booking time (please note that this may be taken off your booking turn time). Unfortunately, after 20 minutes, we cannot guarantee your booking and may need to release your table.
What if we have made a deposit or have given a pre-authorisation?
For most bookings, unless otherwise stated, we can refund a deposit if your booking is cancelled within 48 hours (please check the policy in your booking confirmation). Where possible, we may be able to move your booking to another date (subject to availability). Please get in contact as soon as you can.
To manage capacities, we reserve the right to pre-authorise your credit or debit card to secure your booking.
What is a pre-authorisation?
A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card. The amount may vary depending on the type of booking and the number of covers. This will always be shown to you beforehand. The pre-authorisation is not a charge and no funds have been debited from your account.
When will my card be charged?
Normally, your card will not be charged. No money is taken from your card; therefore, the full amount of your bill will be paid at the end of your visit. We will only take payment in the event of a no show or if you cancel your booking within 48 hours of your reservation.
Why is the credit card pre-authorised?
Since lockdown, no-shows are unfortunately on the rise. The viability of our industry relies on guests honouring their reservations. Therefore, to manage capacities and ensure there is the most up to date availability for guests, we ask for a pre-authorisation.
Who is responsible for the pre-authorisation procedure?
Our booking partner, Design My Night manage the pre-authorisation. Your card details are held securely and encrypted on their system, Collins.
When does the pre-authorisation get released from the credit card?
This varies depending on your bank/credit card provider. We will only take the pre-authorisation amount in the event of a no show.
For some booking types, a deposit may be required. Before your booking enquiry is confirmed, details of the required deposit, as well as cancellation or amendment policy, will be sent to you.